חוק פנייה לגופים ציבוריים באמצעי קשר דיגיטליים, התשע"ח-2018Law Contacting Public Bodies by Digital Communications Means, 2018 · automatic translation · suggest a correction

Official summary of the law (Knesset)

The law provides that a public body listed in the schedule shall enable a person to contact it by digital means of communication, unless otherwise provided by law, or unless the public body has decided, for special reasons to be recorded, that contact with it on those matters shall be by some other specific means; however, if the public body enables contact with it by fax, it may decide that contact with it shall be by some other specific means. It is also provided that such a public body shall publish on its website, regarding units within it that provide service to the public, the main types of services provided by those units, their geographic distribution, their addresses and means of contacting them, including digital means of communication through which the public body and those units may be contacted. It is further provided that a public body shall publish means of contacting an employee of the public body or the unit that provides service to the public, unless the director of the public body has decided, for special reasons to be recorded, that such publication may cause actual harm to the level of service provided to the public; means of contacting employees who handle inquiries on an ongoing basis shall also be published.

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David Bitan, Stav Shaffir, Sharren Miriam Haskel, Shuli Moalem-Refaeli, Merav Michaeli, Roy Folkman, Uri Maklev, Ilan Gilon, Nachman Shai, Shelly Yachimovich