חוק הגנת הצרכן (תיקון מס' 55), התשע"ח-2018Law on Consumer Protection (Amendment No. 55), 2018 · automatic translation · suggest a correction

Official summary of the law (Knesset)

The Law was passed in second and third reading on 2 July 2018 and amends the Consumer Protection Law, 1981 (hereinafter - the Law). Under the Law as currently worded, service providers are required to coordinate with a consumer the date and time of a visit to the consumer's address, if a technician's visit is required in order to fulfill obligations incumbent upon them. In the event of a delay beyond that specified in the Law, the service provider is required to compensate the consumer in the amounts specified in the Law, without the consumer needing to prove that damage was caused to him. The aforesaid coordination obligation applies when the matter concerns a technician's visit during the "mandatory" warranty period (the warranty period established under the Law), or when the matter concerns a service contract in which the service is conditional on the proper functioning of goods in the consumer's possession. The Amendment expands the provisions of the Law so that they shall apply, in addition to the factors listed above, also to service provided during a warranty period longer than that mandated by the Law, to the installation or removal of goods that the dealer sold, leased or lent to the consumer, to the performance of a periodic inspection of a domestic gas installation, to the transport of goods purchased by the consumer from a dealer, and also to service provided under a contract for an ongoing service for the repair of goods for payment. The Amendment also applies the obligation to provide such service during defined hours (between 8:00-19:00 on weekdays and between 8:00-13:00 on Fridays), to all the service providers mentioned above, except for carriers and providers of service under a contract for an ongoing service for the repair of goods for payment.

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Sponsors

Eitan Cabel, Oren Asaf Hazan, Merav Ben Ari, Ofer Shelah, Esawi Frej, Michal Rozin, Dov Khenin, Yoel Hasson, Itzik Shmuli, Omer Barlev, Haim Jelin, Ayelet Nahmias-Verbin, Tamar Zandberg, Michal Biran, Mickey Levy